A career with ConnectLife is an opportunity to make a difference in the WNY community and in the lives of all those who have been touched by organ, eye, tissue and blood donation. We are an organization that cares, and we look for people to join our team who C.A.R.E.

Communication, Accountability, Respect and Engagement

No matter what department you work in and what position you hold, you are having a direct impact on the important Gift of Life mission. Our success is built on the dedication and compassion of our employees. ConnectLife is much more than a 9-5 job, it is an opportunity to save and enhance lives. If you are someone who values the C.A.R.E. philosophy who is looking for a rewarding career, we encourage you to explore opportunities with ConnectLife now.

Clinical Donation Coordinator I or II

Responsible for the evaluation and management of suitable organ donors to include decision making in regards to appropriate interventions/plan of care.  Must use critical thinking skills and experience to create and initiate interventions/plan of care to improve overall organ function.  In addition, should engage physicians, practitioners, transplant surgeons, and Medical Directors as resources for interventions/plan of care as needed. Responsible for the placement of all recovered organs.

RNs, Respiratory Therapist, Surgical Technicians, EMT s, LPNs and Funeral Directors encouraged to apply!
Essential Job Functions

  1. Take 24-hour call as a member of the organ procurement team.
  2. Evaluate imminent death referrals for organ donation potential.
  3. Manage on-site referral, authorization, donor maintenance, and recovery activities at a hospital when there is a potential donor.
  4. Oversee organ procurement activities from evaluation through recovery to organ placement with transplant center.
  5. Assist in information-sharing activities with potential donor families and coordinate the authorization process with the authorizing individual.
  6. Follow the donor management guidelines approved by the ConnectLife Medical Director to provide donor management interventions. 

Education Requirements:

Associates degree or certification in a related health care field required.
Bachelor’s degree in a related field preferred.

Experience for Clinical Donation Coordinator I

Must have one year of clinical hospital experience  

One year emergency medicine or critical care experience preferred.

Experience for Clinical Donation Coordinator II

Requires RN-associates degree or higher


Donor Screening Coordinator- days or overnights

If you have clinical experience and want to use that knowledge in a professional office setting, this is the job for you.  This position coordinates all activities related to donor referral telephone calls including taking referrals from the hospital, looking at medical history to evaluate donor potential and suitability and coordinating notification of recovery staff as appropriate. While on the phone, inputs data in the computerized data tracking system. Responsible for the management of incoming calls. Coordinates activities with funeral home directors, medical examiners, and coroners.


  • Clinical, medical office, and phone work experience preferred
  • Familiarity with medical terminology.

Essential Job Functions:

  1. Answer all incoming calls and complete medical documentation and data entry related to all calls  
  2. Obtain and gather all pertinent patient information and medical history from referring organization during initial call if ConnectLife does not have access to referring agency’s medical record information.
  3. Gather the required initial information from referral source to allow for further investigation of possible donor suitability.
  4. Accurately document all information clearly and concisely
  5. Thoroughly and accurately investigate patient information and medical history from medical records and other patient information sources, i.e. HealtheLink, HealtheConnections and any other available source including Primary Care Providers, Physician Specialists and family next of kin when necessary.


Schedule and Benefits:

  • Only 3, 12 hour shifts per week.

  • Shifts are 6:30am to 6:30pm or 6:30 pm to 6:30 am., then enjoy 4 to 5 days off in a row to spend time with friends and family .


Family Care Coordinator

Actively participates with authorization and family support activities for donor and potential donor families. Provides high quality aftercare, follow up and support services to donor families with attention to details.  Helps plan and carry out programs, events and projects for donor families.

Essential Job Functions

-Takes on call duty assigned to ensure the timely discussion of organ and tissue donation with potential donor families.

-Works in close collaboration with hospital staff and ConnectLife staff during the evaluation phase of potential organ donors. 

-Ensures that effective huddling occurs to determine the best time to offer the families opportunity for donation.

-Works with donor families to help them in understanding and accepting the diagnosis of death as described by the Physician.

-Determines whether families are interested in organ and/or tissue donation and guides them through the authorization process.

-Responsible to work with the key hospital staff to build close cooperative relationships which will result in the most optimal support of the donor family.   

Education Requirements:

  • Bachelor’s degree preferred. In Lieu of degree, relevant experience may be considered.


  • One year experience with families or individuals during time of grief preferred.
  • Strong empathetic verbal and written communication skills


Knowledge, Skills and Abilities:

  • Must have a valid drivers license and reliable transportation.
  • Local travel required.

Medical Records Quality Coordinator

This is a full time position approximately Monday-Friday 8am-4:30pm with some flexibility on start time

Job Summary
Responsible for compliance with Organ, Eye and Tissue SOP’s and regulatory/accrediting agency policy/standards. Ensures timely and accurate review of eye and tissue donor charts, electronic medical record data and any other data entry and record reviews associated with  organ, eye and tissue donors.

Essential Job Functions:

-Work collaboratively with Organ, Eye and Tissue, and Quality Departments in order to ensure that all regulatory standards are met in reference to the donor chart and records

-Performs initial and/or final Quality Control review of clinical donor records post recovery.

-Investigates errors and/or discrepancies in the donor record, and follows up as needed.

-Ensures required clinical data has been collected and documented in all ConnectLife Organ, Tissue, and Eye   Services charts/EMR for accurate reporting and analysis of organizational performance measures.

-Documents and communicates the review of documentation findings to the appropriate staff members.

-Final review of records once staff members have corrected issues.

-Addresses tissue processor inquires in a timely manner.

Education Requirements:
  • High school diploma required.
  • Associates degree preferred.
  • Two years of work related experience preferred.
  • Two years of experience in a clinical or medical office setting preferred.

Screener/ Phlebotomist

Job Summary:

The position involves medical screening of blood donors, performing phlebotomy, and the care of donors post-phlebotomy. Managing multiple donors, (2) or more at one time, and maintaining the highest level of customer service is expected. Provides appropriate handling of donor reactions. The screener/phlebotomist must be thoroughly knowledgeable in American Association of Blood Banks (AABB) and Food & Drug Administration (FDA) standards regarding donor screening and phlebotomy. The incumbent must also know and follow written Standard Operating Procedures and current good manufacturing practices (cGMPs). Donor collections personnel may work at ConnectLife’s fixed sites, on the mobile vehicles, and at various mass draw sites within the region.

Education Requirements:

  • High school diploma or GED required.


  • Previous experience in a medically related field preferred.
  • Certification in phlebotomy or experience working as a phlebotomist required.
  • Prior customer service experience preferred.

Eye & Tissue Recovery Technician

Per Diem

This position is an intrical part of ConnectLife's mission. Must be a proactive team player dedicated to enhancing the quality of peoples lives and contributing to ongoing transplantation research. 

Responsibilities: As a member of our procurement team, Recovery Technician work on a per diem basis and use surgical techniques to recover donated tissues. These tissues get processesd and delivered to recipients who will need them for life saving transplant procedures. You will recover musculoskeletal, cardiovascular, skin and other tissues under the supervision of an Eye and Tissue Recovery Technician Team Lead. Responsibilities also include packaging at recovery and shipping post-recovery (if applicable). 

EMT’s, Medical Assistants, LPN’s, Surgical Technicians encouraged to apply!


  • High school diploma required.
  • Associates degree or higher in Life Sciences or related field desired.
  • Must commit to a minimum of ten on call shifts in a 30 day period 


  • Miniumum 1 year in a healthcare/medical field
  • Experience in a mortuary setting also considered relevant experience

Per Diem Tissue Recovery Technician

This position is an intrical part of ConnectLife mission. Must be a proactive team player dedicated to enhancing the quality of peoples lives.

Job Description: Recover musculoskeletal, cardiovascular, skin and other tissues on a per diem basis under the supervision of a Tissue Recovery Team Lead. Responsible for aseptic surgical tissue procurements, packaging at recovery and shipping post-recovery (if applicable)


Education Requirements:

  • High school diploma required.
  • Associates degree or higher in Life Sciences or related field desired.


  • Healthcare/medical field, or
  • one year of hospital experience in a clinical area, or
  • one year eye banking experience, or
  • one year tissue banking experience

Tissue Bank Manager

Responsible for all clinical activities related to the daily operation of the tissue bank including, but not limited to, overall supervision of staff, the execution of all employee trainings and re-certifications. Also responsible for the maintenance, quality control, and compliance with local, state, federal regulations and AATB (American Association of Tissue Banking) standards.

Essential Job Functions:

  1. Responsible for the day to day operation of the tissue bank and direct supervision of Tissue Recovery Technicians
  2. Serve as a mentor and leader to employees to continuously promote professional growth, ethical conduct, integrity, teamwork, and a commitment to quality.
  3. Ensure compliance with American Association of Tissue Banking, New York State Department of Health,  FDA and ConnectLife standards for Tissue Bank Services and also monitor regulatory and Accrediting websites and medical advisory alerts in order to update ConnectLife standard operating procedures as necessary.
  4. Assist in monitoring and coordinating performance improvement activities, including corrective actions, as they relate to all tissue bank activities with a constant goal of identifying opportunities to strengthen the existing program.
  5. Oversee and assist with all tasks related to tissue banking including recovery, labeling, packaging, and shipping. Assist all tissue bank staff as necessary. Be on-call and act as Team Lead on recoveries as scheduled and required.
  6. Responsible for the development, implementation, execution, and monitoring of department orientation and annual training for tissue bank staff. 
  7. Constantly work in partnership with the Eye and Tissue Department management team in order to ensure the proper daily function of the Eye and Tissue Department.
  8. Ensure the maintenance and quality control of the electronic medical record system and all donor and department records and reports to ensure accuracy, completeness, and compliance.
  9.  Provide performance evaluations for tissue bank staff, and assist in the interview process for tissue bank employees.

Education Requirements:

  • Associates degree in healthcare or a medical related field required.

  • Bachelor’s degree preferred.


  • With a Bachelor’s degree, must have a minimum of 2 years of work related experience.

  • With an Associate’s degree, must have a minimum of 5 years of work related experience.

  • Certified Tissue Bank Specialist certification, or must obtain within one year of position.

  • Management/supervisory experience preferred.

  • Tissue banking experience preferred.